Effective Date: May 21, 2026 | Last Updated: September 23, 2026
Please read these Terms of Service (the “Terms”) carefully before using Woven Moments (the “Service,” “we,” “our,” or “us”). By creating an account or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.
Woven Moments is a private family journaling application designed for two adults in a committed romantic relationship or marriage (a “pair”), or for one adult keeping a journal on their own (a “solo journal”). Each partner logs daily text, voice, and photo entries throughout the day. Each morning, our AI pipeline automatically synthesizes both partners' entries into a shared narrative called a “Weave.” The Service also includes a Memories section for curated long-form Letters and recurring family Patterns.
The Service is intended for personal, private use by couples, families, and individuals keeping a solo journal. It is not intended for commercial use. Use of the Service for any other purpose without our written consent is prohibited.
You must be at least 18 years old to create an account. By registering, you represent that all information you provide is accurate and that you will keep it current. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
The Service uses a pairing system. One partner creates an account and generates an invite code; the other partner uses that code to link accounts. Once paired, both partners share a single pair context and can view each other's journal entries, photos, and shared Weaves.
You are responsible for all activity on your account, including activity resulting from shared or unattended devices. If you share a device with other household members, ensure your account is secured with a strong password and that you log out when appropriate. We are not responsible for unauthorized access resulting from your failure to secure your account.
Children: The Service may be used to capture memories involving children, but accounts must be created and managed by adults. We do not knowingly collect personal information directly from children under 13. Entries and photos involving your children are submitted by you as the responsible adult account holder.
The Service is offered on a subscription basis. Pricing, plan features, and billing cycles are shown in the app. Subscriptions are purchased through Apple's App Store and billed to your Apple account on a recurring basis until you cancel; payments are processed by Apple, and we do not store your payment card details. Subscriptions can be managed or cancelled in your App Store account settings.
We offer a 7-day free trial. The trial period begins when you log your first journal entry. At the end of the trial period, you must subscribe to a paid plan to continue using the Service. You will not be charged automatically at the end of your trial — a subscription must be initiated by you in the app.
You may cancel your subscription at any time in your App Store account settings. Cancellation takes effect at the end of your current billing period; you will not receive a prorated refund for unused time. Refunds for App Store purchases are handled by Apple under its refund policies; you can request one at reportaproblem.apple.com.
We will provide at least 30 days' notice of any price increase by emailing the address on your account. Continued use of the Service after the effective date constitutes acceptance of the new price.
“User Content” means any text, voice recordings, transcriptions, photos, or other material you submit to the Service. You retain full ownership of your User Content. By submitting User Content, you grant us a limited, non-exclusive, royalty-free license to store, process, and display that content solely to provide the Service to you and your paired partner. Voice recordings are used solely for transcription and are not permanently retained after the transcription is complete.
We do not use your personal journal entries, photos, or Weaves to train AI models, sell to third parties, or for any purpose other than operating the Service for you.
Each morning, our AI pipeline synthesizes your and your partner's daily entries into a shared narrative called a Weave. You understand and agree that:
The Service is designed as a private, secure space for family memories. While we implement reasonable technical safeguards to protect your content, you are solely responsible for your judgment about what photos you choose to upload. We encourage you to consider the sensitivity of any images before storing them in any digital service, including Woven Moments. We are not liable for content you elect to store on the Service.
You agree not to submit User Content that:
We have zero tolerance for objectionable content or abusive behavior. If your partner shares content with you, or behaves toward you, in a way that is objectionable, abusive, or harassing, you can report it to us at hello@wovenmomentsapp.com or through the in-app reporting option, and you can immediately end all contact at any time using the Unpair feature in Settings. We review every report of objectionable content or abusive behavior and aim to respond within 24 hours, taking appropriate action — which may include removing content and suspending or terminating the accounts involved. We also reserve the right to remove any User Content that violates these Terms and to suspend or terminate accounts engaged in repeated violations.
The Service, including its design, code, branding, and all content we create (excluding User Content), is owned by or licensed to Woven Moments and is protected by applicable intellectual property laws. You may not copy, modify, distribute, or reverse-engineer any part of the Service without our written consent.
Our Privacy Policy, which follows these Terms, describes how we collect, use, and protect your personal information. By using the Service, you agree to the Privacy Policy.
THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE CANADIAN LAW, WOVEN MOMENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF DATA, LOSS OF PROFITS, OR LOSS OF MEMORIES, ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM SHALL NOT EXCEED THE AMOUNT YOU PAID US IN THE 12 MONTHS PRECEDING THE CLAIM.
Important notice regarding data loss: While we take every reasonable precaution to protect your content, we strongly encourage you to request an export of your journal entries and Weaves before deleting your account, as deletion is permanent and we cannot recover deleted data. We are not liable for data loss resulting from service outages, infrastructure failures, or account termination.
You may delete your account at any time from the Settings screen in the app, or by contacting us at hello@wovenmomentsapp.com. Because Woven Moments is built around a paired relationship, account deletion has specific consequences for shared content, described below.
When you delete your account, the following data is permanently removed:
Weaves (nightly AI-generated narratives) are jointly created from both partners' contributions and are considered shared content belonging to the pair. Weaves, including any of your photos that appear in them, are not deleted when one partner deletes their account. They remain accessible to the remaining partner as a record of your shared history. The narrative text of Weaves is not altered or scrubbed following account deletion.
Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to request access to and deletion of your personal information. Our position is that Weaves, as jointly generated content, represent the remaining partner's personal information as much as your own, and their preservation is therefore justified under PIPEDA. If you have concerns about specific content in a Weave, contact us at hello@wovenmomentsapp.com.
If you are a Washington resident, you may ask us to delete consumer health data about you, including from shared Weaves, as described in our Consumer Health Data Privacy Policy.
In-app data export is not currently available. If you wish to retain a copy of your journal entries or Weaves before deleting your account, contact us at hello@wovenmomentsapp.com and we will fulfill your request within 30 days. We strongly recommend doing this before initiating account deletion, as we cannot recover data after deletion is complete.
We may suspend or terminate your account if you violate these Terms, fail to pay subscription fees, or engage in conduct that harms other users or the integrity of the Service. We will provide reasonable notice where possible.
When two partners unpair without deleting their accounts, each partner keeps their own account and entries but can no longer see the other's entries. Shared Weaves from your time together remain readable by both partners under Previous Journals in Settings until either partner deletes their account.
We may update these Terms from time to time. We will notify you of material changes by email and by displaying a notice in the application at least 14 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the revised Terms.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall first be attempted to be resolved informally by contacting us at hello@wovenmomentsapp.com. If informal resolution fails after 30 days, disputes shall be submitted to the exclusive jurisdiction of the courts of the Province of Ontario.
Questions about these Terms? Email us at hello@wovenmomentsapp.com or visit wovenmomentsapp.com.
© 2026 Woven Moments. All rights reserved.
Privacy Policy · hello@wovenmomentsapp.com · Ontario, Canada